Executive Vice President Operations
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Justin Jones leads the Southwest Teams that are responsible for Ground Operations, Technical Operations, and Air Operations as well as the Operations Strategy & Design Team. Justin joined Southwest Airlines in 2001 as a Revenue Management and Pricing Analyst, after which he held positions in Interactive Marketing, Aircraft Operations, Operations Research, Pricing, and Planning, and served as the Commercial Lead for the replacement of our reservation system. In 2016, Justin became Vice President Operational Strategy & Performance where he was responsible for the operational performance and strategic planning of Companywide initiatives that aligned and supported Southwest’s operations. Justin served in that role until September 2018 before moving to Technical Operations as Vice President Planning & Performance. In December 2021, Justin became the SVP of Operational Strategy & Design where he worked with Operational Leaders to build the plans needed to modernize the operation.
Justin believes in the power of Teamwork and lives by the philosophy that if you expect the best from your People—and believe they are the best—they will make it true. Justin considers his proudest moment to be when his children, SW and Stella, were born, and he resides in the Dallas area with his wife Melissa.
Justin holds a bachelor of science in economics from Texas A&M University.