Senior Vice President Operational Strategy & Design
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Justin Jones leads the Southwest Teams that are responsible for the modernization and operational efforts that support the airline's strategic priorities. Justin joined Southwest Airlines in 2001 as a Revenue Management and Pricing Analyst. In 2016, Justin became Vice President Operational Strategy & Performance where he was responsible for the operational performance and strategic planning of Companywide initiatives that align and support Southwest's operations. Justin served in that role until September 2018 before moving to Technical Operations. Previously, he held positions in Interactive Marketing, Aircraft Operations, Operations Research, Pricing, and Planning, as well as the Commercial Lead for the replacement of our reservation system.
Justin believes in the power of Teamwork and lives by the philosophy that if you expect the best from your People—and believe they are the best—they will make it true. Justin considers his proudest moment to be when his children, Sam and Stella, were born, and he resides in the Dallas area with his wife Melissa.
Justin holds a bachelor of science in economics from Texas A&M University.