Southwest Airlines Announces Reservations Consolidation Into New Atlanta Call Center
AirTran Call Centers in Savannah and Carrollton, GA to Close in July 2013, Combining Jobs in Atlanta Call Center
Southwest Airlines (NYSE: LUV) today announced that the airline is consolidating operations from three AirTran Reservations Call Centers into a single call center in Atlanta. The new Atlanta Customer Support & Services (CS&S) Call Center will become the seventh Southwest Airlines Call Center and will be located in the AirTran Corporate Center (ACC) in College Park. The expansion in the new Atlanta Call Center will be Southwest's first center in the Eastern Time Zone and joins Southwest CS&S Centers in Albuquerque, Chicago, Houston, Oklahoma City, Phoenix, and San Antonio. The Atlanta Call Center at the ACC will open in early May 2013; following that time, the airline will close the Carrollton and Savannah Call Centers on July 31, 2013. The airline is offering every Employee in both the Savannah and Carrollton Centers a job opportunity.
Initially, the new Atlanta Call Center will handle all AirTran Airways calls, and then will transition to handle Southwest Customer calls in the future. The new Atlanta Call Center opens in May and will have more than 300 desks to handle inbound calls.
"The decision to consolidate these three centers is one more step toward the integration of Southwest and AirTran. Our new Atlanta Call Center honors AirTran's history while casting a future vision for call center operations at Southwest," said Southwest Airlines Vice President Customer Support and Services Jack Smith. "Our Customer Support and Services Employees are an important touch point for our Customers, and we look forward to continuing this dedication to Customer Service in our expanded Atlanta Call Center as well as our other six Southwest Airlines CS&S Centers."
ABOUT SOUTHWEST AIRLINES CO.
In its 42nd year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered by nearly 46,000 Employees to more than 100 million Customers annually. Southwest is the nation's largest carrier in terms of originating passengers boarded, and including wholly-owned subsidiary, AirTran Airways, operates the largest fleet of Boeing aircraft in the world to serve 97 destinations in 41 states, the District of Columbia, the Commonwealth of Puerto Rico, and six near-international countries. Southwest is one of the most honored airlines in the world, known for its commitment to the triple bottom line of Performance, People and Planet. To read about how Southwest is doing its part to be a good corporate citizen, visit southwest.com/citizenship to read the Southwest Airlines One Report™.
From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel quantified by the U.S. Department of Transportation as "The Southwest Effect," a lowering of fares and increase in passenger traffic wherever the carrier serves. On every flight, Southwest offers Customers the first two pieces of checked luggage (weight and size limitations apply) and all ticket changes without additional fees. Southwest's all Boeing fleet consistently offers leather seating and the comfort of full-size cabins, many of which are equipped with satellite-based WiFi connectivity and a new, eco-friendly cabin interior. With 39 consecutive years of profitability, the People of Southwest operate more than 3,100 flights a day and serve communities around 78 airports in Southwest's network of domestic destinations. Southwest Airlines' frequent flights and low fares are available only at southwest.com.
AirTran Airways, a wholly-owned subsidiary of Southwest Airlines Co., offers coast-to-coast and near-international service with close to 600 flights a day to 54 destinations. The carrier's high-quality product includes assigned seating and Business Class. As Southwest continues to integrate AirTran's People, places, and planes into Southwest Airlines, Customers of both carriers may book flights at airtran.com and exchange earned loyalty points between both AirTran's A+ Rewards® and Southwest's Rapid Rewards® for reward travel on either airline.
SOURCE Southwest Airlines