Leadership is...
"not a title or a box on a company organization chart. Leadership must be a passion that comes from the heart. Those who truly love to lead and achieve great things understand the importance of respecting one’s character, honoring one’s thoughts, and valuing one’s heart"
--Mike Hafner

TITLE:	Vice President Cabin Services
JOB DESCRIPTION:	Support the Inflight and Provisioning Departments while working as a Team to meet our goals, and while providing our People with the tools needed to succeed.
EXPERIENCE:	I have worked in a variety of positions at Southwest, beginning as a Ramp Agent and moving on to Customer Service Agent, Operations Agent, Operations Supervisor, Assistant Station Manager HOU, Station Manager MSY, SMF and OAK, Regional Director, Senior Director, and most recently. Station Director for LAS, PHX, OAK, and LAX.
LENGTH OF SERVICE AT SOUTHWEST:	In my 30th year (2010)
FAMILY:	Wife Toni and five children, Kyndal, Amy, Chelsea, Michael, and Zachary, and a granddaughter, Aubree.
FIRST PAYING JOB:	Scooping 31 flavors @ Baskin Robins.
PROUDEST MOMENT:	The birth of my five children.
BEST ADVICE EVER RECEIVED:	I once cried because I had no shoes, until I met a man who had no feet.
BEST ADVICE EVER GIVEN:	People don't care what you know, until they know you care.