Fact Sheets Releases

Customer Service Commitment

At Southwest Airlines, our Mission Statement has always governed the way we conduct our business.  It highlights our desire to serve our Customers and gives us direction when we have to make service-related decisions.  It is an... Read More →

Southwest Airlines Safety Commitment

Safety and Security are the very foundation of the aviation industry, and it must be Southwest's number one priority to ensure the personal Safety and Security of each Southwest Airlines Customer and Employee. Read More →